Train delayed or cancelled?
Download our app and claim now!
Our app is the quickest way to claim and FREE!
railrepay offers the simplest and quickest way to claim compensation for a delayed or cancelled rail journey.
We’ll validate your claim, send it direct to the relevant train operators and once approved pay your compensation. If you’re a season ticket holders we can automatically submit a claim when you’re delayed and notify you we’ve paid you.
All for FREE!
OUR THREE STEP PROCESS
1. ADD JOURNEY DETAILS
Tell us about your planned journey and the disruption you experienced.
2. VERIFY YOUR TICKET
Upload a photo of your ticket and we will submit the claim to the train operator.
3. RECEIVE YOUR REFUND
We will keep you updated on the status of your claim and pay your refund directly to your chosen payment method.
AM I ENTITLED TO A REFUND?
My train was delayed by 30 minutes or more?
Yes, if your journey was within the last 28 days and you still have your ticket or proof of purchase you are entitled to a refund.
Download our app now and claim.
* If you travel on Southern, Thameslink, Gatwick Express or Northern your delay only has to be 15 minutes to make a claim.
My train was cancelled but I took the next one?
You are entitled to a refund if your overall journey was delayed by more that 30 minutes. If you travel on Southern, Thameslink, Gatwick Express or Northern the overall delay only has to be 15 minutes to make a claim.
If you travelled on an advance ticket and your train is cancelled you are entitled to a full refund regardless of the overall delay to your journey.
I have a season ticket and experience delays regularly but don’t claim, how can railrepay help me?
railrepay is perfect for you! Download our app, register your season ticket and we will automatically submit a claim on your behalf each time you are delayed. See how…
The compensation you are entitled is based on a proportional daily rate of your ticket, to see the breakdown see our FAQs. However small the refund, railrepay makes it effortless to claim.
How much compensation am I entitled to?
Compensation is based on the length of delay, the type of ticket and ticket price. As a guide the compensation values for a single or return ticket are as follows:
Delays of 15-29 minutes
25% of single ticket price
12.5% of return ticket price
Delays of 30-59 minutes
50% of single ticket price
25% of return ticket price
Delays of 1 hour or more
100% of single ticket price
50% of return ticket price
Delays of 2 hours or more
100% of single ticket price
100% of return ticket price
WHY SHOULD I USE RAILREPAY?
MAKING CLAIMING EFFORTLESS WITH RAILREPAY
Only 36% of rail users claim for a delayed or cancelled journey menaning an estimated £75 million to £85 million of compensation was left unclaimed in 2015-2016*. Download railrepay today and make sure you get the money you are entitled to.
GET IN TOUCH
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Email us hello@railrepay.com