Make a Claim

Train delayed or cancelled?

Download our app and claim now!

  

Our app is the quickest way to claim and FREE!

railrepay offers the simplest and quickest way to claim compensation for a delayed or cancelled rail journey.

We’ll validate your claim, send it direct to the relevant train operators and once approved pay your compensation. If you’re a season ticket holders we can automatically submit a claim when you’re delayed and notify you we’ve paid you.

All for FREE!

OUR THREE STEP PROCESS

1. ADD JOURNEY DETAILS


Tell us about your planned journey and the disruption you experienced.

2. VERIFY YOUR TICKET


Upload a photo of your ticket and we will submit the claim to the train operator.

3. RECEIVE YOUR REFUND


We will keep you updated on the status of your claim and pay your refund directly to your chosen payment method.

AM I ENTITLED TO A REFUND?

WHY SHOULD I USE RAILREPAY?

railrepay is an independent rail compensation solution working with all train operators to simplify the claims process for both consumers and train operators.
railrepay is the only provider to offer Automatic Delay Repay for any type of season ticket.
railrepay is the simplest and quickest way to claim compensation, making even the smallest claim valuable.
railrepay keeps you updated on the progress of each claim and works with the train operators to ensure fast processing and payment of your refund.
railrepay gives you a choice on how you want to receive your refund and even a choice to bank your refund to the end of the month, year or season ticket renewal date.

MAKING CLAIMING EFFORTLESS WITH RAILREPAY

Only 36% of rail users claim for a delayed or cancelled journey menaning an estimated £75 million to £85 million of compensation was left unclaimed in 2015-2016*. Download railrepay today and make sure you get the money you are entitled to.

GET IN TOUCH WITH US?

Tweet us @railrepy
Email us hello@railrepay.com